March 17, 2020
AppointmentQuest Response to Coronavirus
A message from AppointmentQuest CEO Alexandra Zasimova
Delivering the best online appointment scheduling experience for our customers around the clock is at the core of what we do here at AppointmentQuest. This means providing the most reliable scheduling service you and your clients can count on in good times, and even more importantly, in challenging times like today.
As COVID-19 affects a growing number of people worldwide, we are prepared for the emergencies and are taking steps to ensure that we'll continue to be there for you to meet your appointment scheduling and calendar management needs. We have a strong track record of excellent service and customer care because we know you rely on AppointmentQuest to power your mission critical appointment scheduling. The AppointmentQuest datacenter is up and running, our production support and customer service teams are fully staffed and ready to help.
Here are just a few of the steps we are taking:
- We have staffing plans in place to make sure our developers, quality assurance personnel, datacenter technicians, and customer service representatives deliver prompt and uninterrupted service you expect.
- We will offer extended payment terms. If you are having difficulty paying your AppointmentQuest service fees due to an ongoing economic impact of the Coronavirus pandemic, please contact us and we will arrange an extension on your payment due date.
- We will offer you to skip a payment in case of extreme economic hardship. Please contact us for assistance if your business is severely affected by the COVID-19 crisis.
- We will offer extended free trials. If you have just started evaluating AppointmentQuest scheduling services under the terms of the 30-day free trial and would like to receive an extension to your free trial period, please do not hesitate to request it. We'll be happy to arrange it for you.
This crisis demonstrates that online appointment management capabilities are more critical than ever — and so is the high level of support you've come to expect from AppointmentQuest. Feel free to reach out to us if you need any assistance with your appointments. We'll be happy to help.
Please stay safe, smart, and positive.
Alexandra Zasimova, CEO