Tech Express
Online Appointment Scheduler


    49 Knickerbocker Ln
Orinda, CA 94563
USA  (888) 875-3001
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 Tech Express is here to provide you with a time saving and reliable alternative to the traditional repair service. Our Service delivers an ASE Certified Technician armed with the latest tooling and technology to service or repair your vehicle when and where you choose. All technicians arrive in compact mini van equipped with a full set of tools and an on-board computer system connected to wireless network.

** Please note that, due the nature of a mobile service call business, the appointment start time is a range and the technician will arrive within one (1) hour of the appointment start time, but as close to the start time as possible. We appreciate your understanding and believe the convenience of on-site service will prove to be a valuable resource for your future maintenance and service needs. We look forward to serving you and saving you precious time.
Thank you for your business.

 
 All schedule appointments includes a (2) hour service min fee at $195.00. Tech Express's labor charges are $97.50 per hour. If any on site services require additional time, service charges will be prorated/added to be include into the minimum service charge and reflected on service invoice. All service time requirements are based off of manufacture recommended repair times and used as billing service time model which includes Automobiles, Motorcycles and Watercraft, exceptions to this rule are vintage or custom vehicles, specialty repairs or fabrications and/or emergency service repairs. Please variety with service technician at time of service if possible anticipation of additional time requirements for service or repairs. Upon completion of service and parts inclusion service invoice ticket will be closed and email to originator of scheduled appointment and any service charge balance will be applied to "Creditcard" used at the time of scheduled appointment unless otherwise requested by customer. All charges for service labor, replacement parts, materials, fluids, oils, liquids, mileage and/or toll fees (if applicable) are the responsibility of the originator of the requested service, as indicated by the name and address of the Credit Card Holder, Service Appointment Scheduling Confirmation Number, as emailed to the email address used at the time of scheduling, as matched on the customer copy of Tech Express's Service Invoice listing all items and charges.

 
 Services

  Automotive Service  

 Tech Express - General Service and Repair charge includes: No Starts - Brake Repair and Installations - Water pump - Fuel Pump - Replacements, Minor Tune-up without timing belt - Battery Replacement, Electrical Repairs.
Appointment - registration fee $195.00 - rescheduling fee $10.00 - cancellation fee $10.00 USD
 
 Make Appointment for Automotive Service 

  Berkeley Recycling Center  

 Tech Express has invested system development for on site mobile services and is now with cutting edge fleet maintenance management system. Our system allows estimated service interval notifications, online publishing and parts retrieval. 
 Make Appointment for Berkeley Recycling Center 

  Heavy Vehicle Service  

 Please provide vehicle information in form fields below
Appointment - registration fee $250.95 - cancellation fee $15.00 USD
 
 Make Appointment for Heavy Vehicle Service 

  Motorcycle Service  

 Tech Express Scheduling Service charge covers (2) hr. min service call fee for following items: No starts, clutch adjustments and brake pad replacements, electrical shorts. Parts are not included.
Appointment - registration fee $195.00 - cancellation fee $10.00 USD
 
 Make Appointment for Motorcycle Service 

  Pre Purchase Inspection (1)  

 Please see inspection FAQ report page sections of the Tech Express website.
Appointment - registration fee $195.00 - cancellation fee $15.00 USD
 
 Make Appointment for Pre Purchase Inspection (1) 

  Pre Purchase Inspection (2)  

 Please see inspection report at our FAQ page section of the Tech Express website.
Appointment - registration fee $225.95 - cancellation fee $10.00 USD
 
 Make Appointment for Pre Purchase Inspection (2) 

  Pre Purchase Inspection (3)  

 Please see inspection report at our FAQ page section of the Tech Express website.
Appointment - registration fee $295.95 - cancellation fee $10.00 USD
 
 Make Appointment for Pre Purchase Inspection (3) 

  Watercraft Service  

 Watercraft Repair and Service includes: No Starts, Engine tuning and electrical diagnostics - (parts are not included)
Appointment - registration fee $195.00 - cancellation fee $10.00 USD
 
 Make Appointment for Watercraft Service 
 
Business Hours
SundayClosed
Monday09:00 AM - 06:00 PM
Tuesday09:00 AM - 06:00 PM
Wednesday09:00 AM - 06:00 PM
Thursday09:00 AM - 06:00 PM
Friday09:00 AM - 06:00 PM
Saturday09:00 AM - 06:00 PM

 Appointment start time is a 1 hr. range. 
Please note that, due the nature of a mobile service call business, the appointment start time is a range and the technician will arrive within one (1) hour of the appointment start time, but as close to the start time as possible. We appreciate your understanding and believe the convenience of on-site service will prove to be a valuable resource for your future maintenance and service needs. We look forward to serving you and saving you precious time.
 Return/Refund and Privacy policies 
GENERAL POLICY

Tech Express Mobile Repair services is an onsite service whereby all serviced vehicles and vessels remain at the service location during service delivery. This type of onsite service maintenance and repairs business is unique in that, our services cannot hold, lien, or retain the vehicles until the settlement of billing, as traditional brick and mortar repair shops do. This has lead to the policy of requiring a service registration fee, amounting to the service technicians’ fee of $97.50 for a minimum of (2) hours plus additional fees for mileage and/or supplies. The service registration fee is shown as a credit on the service request repair order which is signed by the vehicle owner, online service registrant, or in cases of "Pre-Purchase Inspections," the seller of the vehicle. All charges as listed in "Balance Due" on the Tech Express Service Invoice will be applied to the Credit Card used for the service registration fee unless otherwise requested.


ADDITIONAL REPAIR REQUESTS

Additional repairs, labor and/or replacement parts require changes to service invoice. Additional charges will be added to existing service invoice number denoted with " * " indicating service item and/or labor hour changes reflecting new service pricing. The updated service invoice is dated and time stamped, then communicated to client/registrant by email, phone, verbally in person, or by cell phone text messaging service. Added labor and/or parts charges will be the sole responsibility of card holder if other payment arraignments have not been indicated by phone, in writing or at the time of service delivery.

Customer requests for additional repairs not included within the service registration form of signed invoice, are written notations made at location for additional labor requirements, description, labor time, and materials needed. The additional repair and item requests will be included on "updated" service invoice at offices, time stamped, and emailed in PDF formatted document to the above-cited registrant contact email address. (All service repair requests and labor times are based off manufacture recommended labor guides.)

REFUNDS/RETURNS

Customer/Registrants returns/refunds are processed within (24) hours for failure to provide services as selected on registrant online service request form for the following:

A) Missed appointments,
B) Incomplete service job,
C) Incomplete labor Services less costs of parts and/or supplies.

All Refund requests are submitted through a third party merchant processor (Elavon.Inc) within 24 hours of notification of disputed amount by calling Tech Express offices at (888-875-3001).

SECURED PERSONAL INFORMATION

(Tech Express) DBA, Tech Express, secures your personal information from unauthorized access, use, or disclosure. (Tech Express) DBA, Tech Express secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access through third party processor services (Appointment Quest). All sensitive personal information (such as a credit card numbers and other financial information) is stored in encrypted data format, on (PCI) compliant servers maintained and administered by (Elavon.Inc).

This data is destroyed annually under compliance of the Bureau of Consumer protection requirements.
When our registration/order form asks users to enter sensitive information, such as credit card numbers and other financial information, that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layer (SSL). While on a secure page (such as our enrollment form) the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

Tech Express (DBA Tech Express) and Tech Express (DBA Tech Express) service partners use your personal information to operate Tech Express (DBA Tech Express) web site and to provide Tech Express (DBA Tech Express) services you have requested. The information is also used to communicate with you regarding your Tech Express (DBA Tech Express) accounts when such communication is essential to the operation of the service. You may not opt-out from communications deemed essential to the operation of the service other than by terminating your services with Tech Express (DBA Tech Express). We also use your e-mail address to respond to incoming service and support requests from you, to collect customer feedback, and to perform customer satisfaction surveys. We do not use your e-mail address, postal address, or phone numbers for promotional communications.

Tech Express (DBA Tech Express) may disclose your personal information if required to do so by court order as dictated by the State of California or United States Federal Laws; (b) protect and defend the rights or property of Tech Express (DBA Tech Express) or the users of Tech Express (DBA Tech Express) services; or, (c) act under exigent circumstances to protect the personal safety of users of Tech Express (DBA Tech Express) services or the public.
Personally identifiable information collected by Tech Express (DBA Tech Express) may be stored and processed in the United States or any other country in which Tech Express (DBA Tech Express) or its partners, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.


ADDITIONAL SECURITY

Third Party merchant transaction processors (Tech Express, DBA Tech Express), (Elavon.Inc) use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of user's information (name, address, vehicle data service ticket information) is restricted to online data processing centers. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Finally, the servers which store personally identifiable information are locked in a secured environment
 Service fee - Labor Rate and Payments 
Our rates are very competitive at $97.50 per hour with a 2 hour minimum service call fee. Most service calls can be completed within the 2.0 hour minimum. If we need more time or have to return for additional repairs, we prorate the cost to include the 2.0 minimum to save you money and time. Service call fee at 2.0 hour minimum includes, but not limited to, vehicle inspection for parts replacement or electrical system problem repairs or diagnosis. Upon determination of vehicle failure and agreement for service min service fee is applied to vehicle service invoice. Scheduled service appointments and billings are the "Card Holders" digital signature authorizing service registration charge and all subsequent charges listed and (Labor, Parts, Materials) relating the vehicle as listed on online service request form.

All labor pricing is based off of vehicle manufactures labor time repair guides, including Automotive, Motorcycle, Watercraft and RV's

Tech Express accepts all major credit cards, debt cards upon completion of your booked appointment.



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