30 Day Handyman/Furniture Assembly Guarantee: If at any point in time within our 30 day guarantee period something comes lose or was improperly installed, we will come back and fix the issue for free. Please contact us within 30 Days of the assembly date or submit a complaint report online, and we will return to correct the issue. Contacting us via email or completing the complaint form on our website are the best methods to report an issue. Contacting us electronically will allow us to document the matter, investigate, and correct the issue most expediently. Our guarantee is void in the event another person or entity attempts to correct the issue prior to our arrival. Our 30 Day Handyman/Furniture Assembly Guarantee applies only to matters caused by Big Helpers and does not cover manufacturing defects, or if the defect is caused by improper use of the product.
48 Hour Clean Guarantee: Big Helpers offers a 48 Hour Clean Guarantee. No money back. If an area is not cleaned to your satisfaction, simply make us aware of the issue and we will return as soon as our schedule allows to re-clean the area. Please contact us via email and supply us with a description of the matter (and provide pictures, if possible). Contacting us via the Internet is the best way to document the error, so we may correct it the issue ASAP. If you are still unsatisfied call 312-757-4420. The supervisor will contact you personally to resolve any issues.
*Working Conditions Required: Running hot water, electricity and A/C or heat are required for our staff to be able to effectively perform the job requested. If there is no A/C or heat, electricity and/or running hot water an additional $50 charge will apply. The Guarantee is voided when a location has no A/C or heat, electricity and/or running water/hot water. We also reserve the right to to refuse service at for that location. (See Terms)
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